WHY SHIGN

The problem.

People spend 25% of their (working) life in professional places like offices, schools and healthcare facilities. Mounted with the leisure time we spend in shops, restaurants and recreational housing, this figure rises well above 30%. We also know that the service environment affects our mood, concentration, health and our behaviour. Yet, many service environments are not a very attractive place to be in. Let alone that it most probably hinders you performing your tasks at hand, opposed to stimulating you to stay, work and perform. Don’t settle for this people!

“Let’s work and stay in great places, where you are enticed and stimulated to perform, but also which cost less money.”

Alida Dienaar-Boers MSc, Director Customer Development

How?

We collect real-time user experiences with relevant aspects of the service environment @ the touchpoint during the user journey. User experience analytics then provide actionable insights into what facilities and services how and to what extent contribute to design goals (e.g. hospitality, wellbeing, employer of choice and productivity). Based on this, we propose evidence-based interventions to improve the effectiveness of the service environment. We will then continue to monitor its impact to complete the PDCA-cycle.

What?

Bottom line, this results into the allocation of facility management (FM) budget more aligned with company goals and create FM added value! Or, following our passion, we say our performance measure is creating value through HIGH PERFORMANCE facility management and ROI of your facility resources.

THE SOLUTION

Customer feedback should always be priority! At least if you want to drive your services to really be supportive to their performance and wellbeing, and ultimately organisational success. Shign App is the innovative and interactive survey tool that, combined with the services of our dedicated employees, enables this in four steps.

STEP 1

Ask feedback about the service environment.
Shign periodically invites users through the App to review a selection of the service environment features in their immediate vicinity. Shign simultaneously records – where possible – objective sensor readings that supplement the subjective assessments of users.

STEP 2

Monitor response real-time.
Through your online dashboard, you can see real-time results. Zoom in on periods, facilities, user groups and locations and find out where your challenges are.

STEP 3

Take evidence-based improvement measures.
Statistical analyses provide insight into the extent to which the aspects of the service environment contribute to the users’ performance. Then plan what specific evidence-based steps you can take to improve service performance.

STEP 4

Create added value with FM.
Contribute to the performance of employees and customers, and thus the success of the organisation, with meaningful and stimulating service environments. In other words, you achieve ROI in facility resources.

THE BENEFITS

The alternative of the trivial annual satisfaction survey, real-time view of user evaluations, evidence-based interventions founded on coherent analysis, meaningful and stimulating service environments. Bottom line, Shign offers an innovative approach to identify ways in which high performance and economy of FM is ensured through identifying the best relationship between the service environment and its users in terms of user performance.

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ABOUT SHIGN

Shign BV, a spin-off of Wageningen University, is engaged in scientific research and advising on environment-user effectiveness (including office, education, healthcare, and leisure) in the facility management domain.

“I truly believe in the power of meaningful and stimulating service environments that contribute to the performance of employees and customers, and therefore the success of organisations.”

Dr. Herman Kok, founder of Shign.

From a strategic perspective, Shign is a value adding part of the larger smart building ecosystem. This is an amazing cooperation between the customer, workplace strategists, IT firms, contractors, technical companies in electrical engineering, mechanical engineering, automation, systems integrators, facility service providers and Shign. For this, we offer ‘knowledge for impact’, as the missing link between smart buildings and services, and user performances.

Shign App is our innovative and interactive survey tool for longitudinal collecting real-time user experiences with relevant aspects @ the touchpoint during the user journey.  It is the ultimate alternative to the non-informative annual customer satisfaction survey. Via advanced analytics and informative reports, we enable customers and their service providers to commit evidence-based interventions to the service environment that contribute to design goals.

Bottom line, Shign offers an innovative approach to identify ways in which high performance and economy of FM is ensured. That’s our passion!