The problem. Organisations have buildings designed, furnish them and then service the people who work there. But they have little idea how effective the facilities and services really are. An annual satisfaction survey should then give the answer, however, of course, fails to do so.
How? We tackle this problem by longitudinal data gathering, real-time monitoring of environment-user evaluations and statistical analyses of service performance for, ultimately, evidence-based service environment improvement!
Why? We truly believe in the power of meaningful and stimulating service environments that contribute to the performance of employees and customers, and therefore the success of organisations. Our passion is creating value through HIGH PERFORMANCE facility management and ROI of your facility resources.
Customer feedback should always be priority! At least if you want to drive your services to really be supportive to their performance and wellbeing, and ultimately organisational success. Shign App is the innovative and interactive survey tool that, combined with the services of our dedicated employees, enables this in four steps.
Shign B.V. is the market research and consulting firm for evidence-based environment-user evaluations in the facility management domain. Shign is a Wageningen University spin-off company, founded and led by dr. Herman Kok, with a passion for creating value with meaningful and stimulating service environments.
Shign is a close cooperation between science and industry, aiming at knowledge valorisation. Knowledge valorisation is the use of scientific knowledge in practice. She investigates commissioned – as an independent party – the effectiveness of service environments both nationally and internationally, and reports thereon to the client.
Shign App is our innovative and interactive survey tool. It is the alternative to the annual customer satisfaction survey and enables organisations to commit evidence-based interventions to the service environment that contribute to user performance.