Evidence-based facility design

    Introduction Most work and service environments are based on the experience and intuition of architects and designers. Generally, inputs from (future) users are also minimized (Sailer, Pomeroy, and Haslem 2015). Although this provides satisfactory results in some cases, it often turns out that the design is achieved without understanding the impact of a…

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Don’t judge the book by its cover

    What you see is what you get Sometimes buildings look great, but their interior is a bad workplace. Sometimes it’s just the other way around. The building looks terrible, but the workplace is an enticing and comfortable place to be. Sometimes both of the same occur. But still, even if the workplace seems…

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Building long lasting service relationships.

Client-provider cooperation should focus on high performance and economy of FM through identifying the best relationship between the service environment and its users in terms of user performance. This is only possible through a long term relationship based on the principles of stewardship. Long term relations help to understand the customer’s needs and actions in depth and to offer the services suitable for the customer. It might take several years to really understand and learn the operations of a service environment.

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